We use carefully selected nuts, fruits, seeds, cocoa and fine chocolate. Ingredients vary by product and are listed on the relevant product page.
No. Our confections are made in small batches without added preservatives. Select products are prepared exclusively to order to ensure freshness and quality.
Yes. Many RA AURUM products contain nuts, and all products are prepared in an environment where nuts are handled. Please review the ingredient and allergen information before ordering. If you have a food allergy or dietary concern, contact us before placing an order.
Our products generally have a shelf life of 30–45 days from the date of manufacture, depending on the product. Please check the best-before date on the packaging. As our confections contain no added preservatives, we recommend enjoying them as fresh as possible.
Yes. You may add a personal message during checkout or share it with us when placing your order. Messages can be changed only before preparation begins.
Personalisation is available for selected gift boxes and may include messages, sleeves, ribbons or branding. Minimum quantities, additional charges and preparation timelines may apply.
Yes. We accept bulk, corporate and event orders. Orders weighing more than 10 kg should be placed at least two weeks in advance. Timelines and charges will depend on the quantity, packaging, personalisation and delivery destination.
Yes. RA AURUM offers bulk corporate orders and gifting solutions for organisations, events, partnerships and celebrations.
Contact us at orders@raaurum.com or +91 89518 70110 with the required quantity, delivery date, destination and gifting requirements. Our team will assist you with product selection, packaging and personalisation.
Yes. We offer festive gifting for individuals, families and organisations. As demand is higher during festive periods, we recommend ordering well in advance. Applicable order cut-off dates will be communicated on our website.
We deliver within Bengaluru and to serviceable PIN codes in major cities across Karnataka, Tamil Nadu, Kerala, Andhra Pradesh, Telangana and Maharashtra, as well as Delhi, Gurgaon (Gurugram), Lucknow, Chandigarh, Bhopal and Indore.
Delivery is subject to courier availability at the destination PIN code.
If we cannot deliver to your PIN code, we will inform you. If payment has already been made for an order we cannot service, the applicable amount will be refunded.
Bengaluru: Orders are generally prepared for dispatch or delivery within 24–48 hours of payment confirmation.
Outside Bengaluru: Orders are dispatched within 24–48 hours and generally delivered within 3–5 business days after dispatch.
Express delivery: Approximately 2–4 business days after dispatch, where available.
These timelines are estimates and may vary because of weather, public holidays, courier disruptions or other circumstances beyond our reasonable control.
Chargeable express delivery is available for selected PIN codes. Express delivery reduces transit time but does not shorten the preparation time required for handcrafted or made-to-order products.
Shipping charges depend on the destination, parcel weight, dimensions and selected delivery service. The applicable amount will be displayed at checkout or communicated before payment.
Tracking details will be sent to the email address or mobile number provided at checkout once the order has been dispatched, wherever tracking is available.
What happens if no one is available to receive the order?
Please ensure that someone is available to receive the package, as our confections may be sensitive to heat. If delivery fails because the recipient is unavailable, refuses the order or provides incorrect information, additional redelivery charges may apply.
Occasional delays may occur because of weather, public holidays or courier disruptions. A delay will not qualify for a refund if the products arrive in good, consumable condition. If the delay affects the condition of the products, contact us within 24 hours of delivery.
Cancellation or modification requests can be considered only before preparation begins. Once an order has entered preparation or has been dispatched, it cannot be changed or cancelled.
Contact us within 24 hours of delivery if the products arrive severely damaged or unfit for consumption.
Please retain the products and original packaging and provide:
Your order number
A description of the issue
Clear photographs of the products and packaging
An unpacking video, if available
Each concern will be reviewed under the RA AURUM Returns and Refunds Policy. If approved, a refund will be issued; no replacement will be provided.
Approved refunds will be sent to the original payment method. Depending on the bank or payment provider, the amount may take approximately 7–10 business days to appear in your account.
We use the information provided during checkout to process payments, fulfil and deliver orders, provide customer support and share relevant order updates.
Information may be shared with authorised payment, technology and delivery partners only where necessary to provide these services. Please refer to the RA AURUM Privacy Policy for further details.
General enquiries: hello@raaurum.com
Corporate and bulk orders: orders@raaurum.com
Phone/WhatsApp: +91 89518 70110
No. As our confections are perishable food products, we do not accept returns or exchanges. We also do not offer product replacements.
Cart
