Refund Policy

Returns & Refunds

Your Satisfaction Matters

Every RA AURUM order is prepared and packaged with care to ensure it reaches you in the best possible condition.

No Returns or Replacements

As our confections are perishable food products, we do not accept returns or exchanges. We also do not offer product replacements once an order has been delivered.

Refunds for Severely Damaged Products

A refund may be considered only when a product is received in a severely damaged condition that renders it unfit for consumption.

To report an issue, please contact us within 24 hours of delivery and provide:

• Your order number
• A clear description of the issue
• Clear photographs of the damaged product
• Photographs of the inner and outer packaging
• Any additional information requested by our customer-care team

Please retain the product and its original packaging until the review is complete. Requests submitted without sufficient photographic evidence may not be eligible for a refund.

Each request will be carefully reviewed. If approved, the refund will be processed to the original payment method. Depending on the payment provider or bank, the amount may take 7–10 business days to reflect in the customer’s account.

Refunds Will Not Be Provided For

Refunds will not be available for:

• Change of mind or personal taste preferences
• Minor variations in colour, shape, size or appearance inherent in handcrafted products
• Products that have been opened, partially consumed or stored incorrectly
• Damage reported more than 24 hours after delivery
• Incorrect or incomplete delivery information provided by the customer
• Delays or damage resulting from circumstances beyond our reasonable control, except where applicable law requires otherwise

Contact Us

For assistance with an order:

Email: hello@raaurum.com
Phone: +91 89518 70110

We are committed to reviewing every genuine concern with care and fairness.

Nothing in this policy limits any rights available to customers under applicable consumer-protection laws